New Zealand Vault is an independently owned company which runs safety deposit vaults located in Auckland and Wellington New Zealand. We lease safety deposit boxes to domestic clients and clients all over the world. We are independent of the banking system and government. New Zealand Vault is a continuation of the vault business first established by New Zealand Insurance in 1931. Our vaults have been built to Treasury Grade standards and in addition they have multi-level electronic security systems making them the most secure in the country.

If you lose your keys or access card you should contact us immediately. If you lose both keys we will be required to bring in a safe specialist to drill out the lock and replace it. You will be charged $200. for this service. If you lose your access card, we will cancel your old card and replace it. The charge for this is $30.

If you are a customer of New Zealand Vault and do not have contents insurance cover for the relevant safety deposit box, please contact either our Wellington or Auckland vaults to discuss this further. Contact details below;

To enquire click here or phone 0800 NZ VAULT (0800 698 285)

Yes, as the primary box holder you can nominate other people to also have access to your safe deposit box. They will need to come in with you and provide us with their I.D. and proof of address. We will add them to your box and issue them with an access card to the vault.

In the event of the death of a sole hirer of a safe deposit box, the safe deposit box will not be accessible by anyone other than the legal personal representative appointed by the hirer’s estate.

No, only you or the people you nominate can access your safety deposit box. You will have the only two keys provided.

Note: While we will not volunteer any information, if the police, the Court, or relevant Government agency present a search warrant for your safe deposit box, signed by a New Zealand Court of Law, you may be contacted to open your safety deposit box or it may be forcibly opened. It is very rare for this to happen.

Yes, if there is an emergency and you need to access your safe deposit box after hours you can ring 0800 NZVAULT (0800 698285) and if a custodian is available they will open the vault for you. There is a callout fee of $150.